Business of IT Success Stories
Service Introduction Network
New IT network accelerates early service releases and productivity gains.
Case Study
(PDF - 919 KB)
Business Transformation Through Architectures
A series of articles that highlight the importance of integrating business strategies with technical architectures, and examples from Cisco’s own experiences.
Transforming Employee Engagement
Globalization of the Enterprise
Minimizing Business Risks
IT as a Services Organization
Cisco IT defines the service roles and responsibilities that are required to complete its transformation to a services organization.
IT Best Practice (PDF - 919 KB)
Integrating a Corporate Acquisition
Simplified, cross-functional processes accelerate new employee productivity and reduce the transition impact on customers.
Executive Summary (PDF - 178 KB)
IT Case Study (PDF - 702 KB)
Presentation (PDF - 188 MB)
How Cisco Provided an Integrated, Intelligent Office Experience at Its Bangalore Campus
Cisco Smart+Connected Communities solutions combine networking technologies with building systems to increase energy efficiency.
IT Best Practice (PDF - 388 KB)
IT Operating Model
This new way to manage IT investments supports innovation, improved architecture, and stronger process standards for Cisco IT.
Executive Summary (PDF - 242 KB)
IT Case Study (PDF - 330 KB)
Presentation (PDF - 354 MB)
IT Organizational Change
A new organizational framework for Cisco IT has greatly improved operations.
Executive Summary (PDF - 256 KB)
IT Case Study (PDF - 559 KB)
Presentation (PDF - 718 MB)
ACE XML Gateway Improves User Experience
Offloading XML processing to the Cisco ACE XML Gateway improves service performance and simplifies application development.
IT Deployment in Progress (PDF - 337 MB)
ITIL Framework in Action
The ITIL framework helps Cisco better manage the IT service lifecycle and align more efficiently with IT and business goals.
ITIL Framework in Action (PDF - 223 MB)
Cisco CIO Insights
Unifying business and technology architectures to address CIO focus areas.