To achieve the Global Commerce Specialization, a partner must demonstrate their ability to deliver the following services to global customers. These capabilities will be validated through an onsite audit conducted by an independent firm hired by Cisco.

Global Order Management

• Centralized and in-country ordering
• Single point of contact for global customers
• Order and configuration verification for compliance with customer specifications
• Order verification for local requirements
• Customer access to global order tracking information
• Consolidated reporting of global customer purchases, including total price

Global Invoicing

• Consolidated billing and centralized collection
• Local currency billing for all major currencies

Global Customer Agreements

• Global master agreement offering consistent base terms and conditions
• Consistent global discount for Cisco products

Global Product Logistics

• Asset tracking by serial number to point of delivery or point of installation, if required by customer
• Staging capabilities in each geographic region
• Management of export and import process, in cases where this is not provided by Cisco

For more information regarding the Global Commerce Specialization requirements and audit guidelines, please refer to the Global Commerce Specialization Audit Requirements Document (PDF - 134 KB).