Note that this page is a supplement to the Cisco Privacy Statement. In order to understand the data collection and use practices relevant for a particular site or solution, you should read both the Cisco Privacy Statement and any applicable supplement.

Collection and Use of Information

Network Magic Solutions collect information about the status and health of products and the network and it is transmitted back to us so we can determine how users are interacting with our products, to assist us in improving our products and to alert you to available upgrades. We may share this information with select third parties in an anonymous aggregated form.

Network Magic Solutions automatically check for updates to the firmware/software to help keep your network running at a peak performance and provide alerts as to the latest firmware/software. The auto-update feature offers the ability to download the next available version in the background. When the file is ready for installation, you’ll be given the choice to install immediately or wait until another time. Network Magic Solutions offers the auto-update feature by default, but you can change your auto-update options by choosing Tools menu > Network Magic Options > Notifications.

Personal Information is collected when a “store account” is created online. To save you time, the Network Magic store allows you to create an account using your name, address, and email address and helps streamline future purchases.

The reports feature of certain Network Magic Solutions allows you to monitor the activity of computers running the software in your home or small office. You must activate this feature in order to receive reports. If you activate the reports feature, you agree to the following: (a) the Network Magic Solution tracks and monitors the following components and activities in your home or office: network traffic (e.g. megabytes per hour), application usage (the foreground window is tracked and the time each application is in the foreground during active usage of the computer) and internet history. (b) For all computers on which reports feature is enabled, the above information is transmitted to servers at Cisco and/or a third party at periodic intervals while the computer is online. This information is associated and stored with the email address supplied by you when you activated the reports feature. This information is summarized into a formal report and an email is sent to the identified email address. (c) Any computer on the network running the Network Magic Solution can enable any other computer (on the same primary network) to generate reports. When a computer is enabled, that computer shows a notification that it is being monitored. As long as that computer is enabled, each time the Network Magic Solution is started the user of that particular computer will see a notification that it is being monitored by the reports feature. Any computer on the network with the Network Magic Solution installed can enable or disable any other computer from the reports feature. To activate and disable the reports feature, choose Network Tasks page > Control and Monitor > Set Up and View Computer Reports.

In addition, Cisco may collect and store detailed information regarding your network configuration and usage for the purpose of providing you technical networking support. The information is associated with you only when you provide a unique ID number to the support representative while you are receiving help. The unique ID is generated randomly on your computer upon installation and is completely under your control.

Access to and Accuracy of Your Personal Information

You can access and update your Network Magic store profile signing into your online Account. You may also make these updates or request deactivation of your website profile by sending an email to support@purenetworks.com.

Other

When you use Network Magic Solutions, you are subject to the applicable end user license agreement. Please see Network Magic help if you have questions about this solution.