Retail Technology That Enhances the Customer Experience

Retail technology from Cisco meets evolving customer demands and helps to accelerate employee productivity.

Retail technology is evolving. Your customers are evolving, too. Customers now expect a shopping experience tailored to their specific needs. They want more sophisticated product information in less time.

With retail technology from Cisco, you can create a store environment that enhances the way customers experience your stores while accelerating employee productivity, increasing revenue, and keeping customer data secure.

Retail Technology That Increases Efficiency

Retail technology is more effective when it's fully integrated. Many retailers still depend on poorly integrated networks composed of multiple proprietary solutions. Such networks create an overly complex environment that lacks cost-effectiveness and scalability.

Connected Retail technology from Cisco integrates solutions to help you increase efficiency in several ways:

• Offer customers greater access to product information in less time
• Accelerate employee productivity by using tools designed for better communication and collaboration
• Find solutions that help you maintain PCI compliance now and in the future
• Reduce your reliance on in-store servers by using the Cisco Lean Retail Architecture

Retail Technology for a Better Customer Experience

Connected Retail technology enhances the customer experience through these features:

• Retail Connect lets you identify and flag high-priority customers, helping to ensure that customers have a more personalized experience and increasing revenue potential
• Customer Service Connection lets you match customers with the employees who can best serve their needs
• Through kiosks, Remote Expert Assistance raises the quality of interaction between employees and customers in your contact center
• Retail Customer Care gives customers access to quick and accurate product information, allowing them to make more informed purchasing decisions
• Digital Media Signage keeps customers and employees more informed and engaged

Retail Technology That Improves Employee Productivity

Connected Retail technology accelerates employee productivity in these ways:

• The Store Workforce Station provides fast and easy access to workforce management applications
• Store Task Management lets you assign tasks to specific stores and includes reporting tools to help guarantee compliance
• The Phone Media Display distributes rich media in real time to IP phones in all your stores

Retail Technology for Ongoing PCI Compliance

The PCI Solution for Retail incorporates an end-to-end approach that helps you achieve long-term compliance.

Retail Technology for a More Efficient and More Scalable Architecture

The Cisco Lean Retail Architecture helps you move your IT infrastructure to a virtual environment and consolidate it, simplifying management and increasing long-term cost savings.

Learn More

• Customer Experience Transformation
• Employee Optimization