Speed Up Your Retail Contact Center
The Cisco Retail Call Routing solution can improve customer satisfaction and loyalty, giving you a competitive advantage. This solution helps enable you to:
- Integrate retail customer sales and service calls
- Accelerate the flow of information and services
- Improve the phone-based shopping experience
When customers call, they can:
- Quickly obtain the product and service information they need
- Place orders efficiently, on their own terms
- Enjoy a consistent, excellent experience throughout each call
Case Studies
Read how an industry supply and information company uses VoIP for consistent, industry-leading 24-hour customer service across multiple channels.
Solution Partner
Spanlink Communications, Inc.
Provides integrated customer sales and service call routing for better 24-hour customer service and faster order processing.
Relevant Solution Products
IP Telephony
Empower your customers and manage operations more efficiently by running voice, video, and data on a single, integrated customer relationship management (CRM) system.
Customer Contact
Expand your call center’s abilities by adding such features as skills-based contact routing, voice self-service options, and multichannel management.
