Customer Experience Transformation

Store Customer Assistance

Featured Content

Instant Assistance for In-Store Shoppers

Give retail customers and employees access to real-time multimedia information.
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Faster, Better Service for Customers

Enable your customers to quickly obtain product information (including description, price and availability) with the Store Customer Assistance solution. Customers can also request additional assistance if they'd like using an in-store device such as a dedicated phone line that's connected to your call center.

This solution gives your customers:

  • Instant access to product information
  • Time-saving access to product inventory and availability details
  • Real-time communications with sales staff
  • A unique customer service experience

This solution gives retailers like you:

  • A more productive staff that saves valuable time by not searching for products
  • A better way to deliver customer service by providing direct, real-time communication

Solution Overview

  • Benefits Calculator Off Site
    A benefits calculator to help retailers realize the revenue and productivity gains that can be achieved by implementing Cisco's Collaborative Technology solutions.

Solution Partner

Litescape

An XML application partner that delivers Store Customer Assistance solutions.

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