Customer Experience Transformation

Retail Virtual Expert Management

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Connecting Customers with Expert Assistance

Today's retail customers are often well-informed before they enter a store. When shopping in a store for complex products or services, however, this solution's more consultative approach can help them make informed decisions.

At the same time, Virtual Expert Management can help you:

  • Increase sales and reduce revenue "leakage"
  • Distribute payroll efficiently across multiple locations
  • Enhance brand differentiation and build customer loyalty

Solution Overview

Network Blueprint

Explore a validated design for this solution to help reduce deployment times and provide best practice reference.

Solution Partner

  • NICE (PDF - 401 KB)
    NICE SmartCenter provides interaction recording and analytics applications for the Cisco Virtual Expert Management solution.

Relevant Solution Products


IP Communications

This suite of IP Communications solutions and endpoints extends consistent communications between customers, employees, and partners.


Customer Care

Customer contact solutions provide an open, strategic platform for extending customer care beyond simple phone transactions to content-filled, customer-centric experiences.


Presence and Clients

Connect, communicate, and collaborate directly from your store or contact center desktop with multimedia Cisco Unified Communications services.


Conferencing

Take full advantage of the best premises-based and software-as-a-service (SaaS) offerings to deliver compelling and cost-effective conferencing.


TelePresence

Use powerful, immersive collaboration tools to increase sales, enhance customer experience, and quickly access expert resources.

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